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Issues with Real-Time Protection

Real-Time Protection runs in the background of your device and scans any file that you have downloaded, used, or opened. Real-Time Protection checks for virus-like behavior and will stop any suspicious activities, notifying you and stopping any files or malicious processes that could be harmful to your device.


Please carefully follow these steps to resolve the issue with Total AV's Real-Time Protection before contacting our support department.

Uninstall Other Antivirus Applications

If you have other Antivirus Applications installed with Real-Time Protection, they will end up working against each other and Real-Time Protection will not work.

If you do not have any other Antivirus application installed go to step 5.

To remove any other Antivirus Applications

  • Open Windows Start Menu
  • Search for Add or remove programs
  • Go through the list and uninstall any other programs which are an Antivirus

    • Uninstall PCProtect

    Now we have removed other Antivirus Applications, we can also remove PCProtect temporarily.

  • Type PCProtect in your Windows search bar
  • Right Click the PCProtect Application
  • Click Uninstall

    • A new window should open with a list of applications.

  • Find PCProtect
  • Right click PCProtect
  • Click Uninstall / Change

    • Restart Your PC

    Restarting the computer at this point will allow your system to fully uninstall and clean up after removing any software.

    • Do this and continue with step

    Reinstall PCProtect

  • Click Here To Download PCProtect
  • Open the Downloaded File within your browser
  • Click Yes to allow PCProtect to make changes to your device


  • Click Install
  • Wait for PCProtect to Install
  • Wait for PCProtect to Update


    • Try enabling Real-Time Protection again. If it works, great! If not continue on.

    Check Windows Defender is disabled

    On most modern-day Windows devices, Microsoft Defender will come preinstalled. Microsoft Defender will end up causing conflict with PCProtect and we would recommend disabling it. To disable Microsoft Defender follow these instructions:

  • Click the Windows icon/Start button
  • Click the Settings Cog
  • Click Update & Security
  • Click Windows Security
  • Click Virus & Threat Protection
  • Locate Microsoft Defender
  • Toggle Off Periodic Scanning

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    When you first install PCProtect on Mac, you will need to set up Real-Time Protection. We have made this as simple as possible. To enable Real-Time Protection follow these instructions:

    Open PCProtect

    Open the PCProtect Application

  • Click Dashboard
  • Click Enable
  • Click Install
  • Open System Preferences

    • Allow Permisions

  • Click Open Security Preferences
  • Click the Lock Icon
  • Enter your Mac's Password
  • Click Unlock
  • Click Allow

    • Enable Real-Time Protection

    Go to the PCProtect Application


  • Click Next > Open System Preferences
  • Click PCProtect Real-Time Protection 5
  • Click Complete Setup
    • You are not logged into an account. To login please click here.
    You are not logged into an account. To login please click here.

    Please make sure the device and PCProtect is fully updated and then restart.

    Make sure the device and PCProtect is fully updated and then restart.

    If you still have problems then please send us logs to be able to diagnose the problem (this can be done through the app in the main menu - check our guide here).

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