Clear Cache & Cookies
Open Microsoft Edge.
Click the three dots (⋯) in the top-right corner of the browser.
Select Settings from the dropdown menu.
In the left-hand menu, click Privacy, Search, and Services.
Scroll down to the Clear Browsing Data section.
Click Choose What to Clear/
Set the Time range to All time to remove everything.
Make sure Cookies and other site data and Cached images and files are checked.
Click the Clear now button.
Wait a few moments while Microsoft Edge deletes the files.
Close Microsoft Edge completely and reopen it to ensure the changes take effect.
Remove Malicious Browser Extensions
Open Microsoft Edge.
Click the three dots (⋯) in the top-right corner of Microsoft Edge.
Hover over Extensions, then click Manage extensions.
Look through the list of installed extensions.
Malicious or unwanted extensions may have strange names, or show unusual behavior (pop-ups, redirects, ads).
Click Remove on the extension you want to delete.
Confirm by clicking Remove again in the pop-up.
Close Microsoft Edge completely and reopen it to make sure the changes take effect.
Uninstall Suspicious Programs
Click the Start button (Windows icon) in the bottom-left corner.
Select Settings (the gear icon).
In the Settings window, click Apps.
Then select Installed Apps or Apps & Features (depending on your Windows version).
Scroll through the list of installed programs.
Look out for anything you don’t recognize, didn’t install, or looks unusual (random names, toolbars, “PC cleaners” you didn’t download, recently installed without your knowledge).
Click on the malicious/unwanted app.
Select Uninstall.
Confirm again if Windows asks you.
Follow any on-screen steps to complete the removal.
Restart your PC (Recommended).
Once the app is removed, restart your computer to ensure all components are fully deleted.
Reset Browser Settings
Open Microsoft Edge.
Click the three dots (⋯) in the top-right corner.
Select Settings from the menu.
In the left-hand menu, click Reset settings.
Click Restore settings to their default values.
Confirm the Reset. A pop-up will appear explaining what will change.
Click Reset to confirm.
Close and reopen Microsoft Edge to make sure everything has been fully refreshed.
Scan for Malware
Use PCProtect to scan and help remove any malware that is currently infecting your device.