Billing Support Menu

Billing Support

How Do I Cancel My Subscription?

The fastest and easiest way to manage your subscriptions is through your secure online portal. You can disable auto-renewal at any time using our simple one-click cancellation process — no need to contact support.

This will stop your subscription from renewing at the end of your current billing period. Your services will remain fully active until that time, and no further charges will be made.

Please note: For purchases made directly through our website, you'll be asked to verify your identity using two-factor authentication — either by email or by entering the first six digits of the payment method saved to your account. This helps ensure your account remains secure.

To get started, choose the payment method you used at sign-up and follow the step-by-step instructions below.

On your iOS® device follow these steps:

  • Open the settings app
  • Tap the iCloud® Subscription at the top of the screen
  • Tap 'Subscriptions' (this may take a few seconds to load)
  • Tap the subscription you wish to manage
  • Tap 'Cancel Subscription'
  • Alternatively, to manage your subscription you can review your subscriptions associated with your Apple® Account by clicking here.

    To manage your subscription you can review your subscriptions associated with your Google Account by clicking here.

    If you wish to cancel a subscription with us, you can do so by clicking here to access your account and navigating to the services menu.

    Please see below for an overview of the simple steps.

    Login

    Login to your account on our website.

    Dashboard

    On your dashboard click the 'My Subscriptions'

    My Services

    Click 'Cancel Subscription' on your subscription.

    Verification

    As a security measure, we require you to verify your identity as the account holder before we make any changes to your billing preferences. To facilitate this process, we dispatch a verification code to the email address associated with your account.

    If you wish to cancel a subscription with us, you can do so by clicking here to access your account and navigating to the services menu.

    Please see below for an overview of the simple steps.

    Login

    Login to your account on our website.

    Dashboard

    On your dashboard click the 'My Subscriptions'

    My Services

    Click 'Cancel Subscription' on your subscription.

    Verification

    As a security measure, we require you to verify your identity as the account holder before we make any changes to your billing preferences. To facilitate this process, we dispatch a verification code to the email address associated with your account.

    To cancel your PCProtect subscriptions you will need to cancel all active subscriptions. To find out how to cancel a subscription please select the payment method below which you used to pay and follow the steps to manage it.

    On your iOS® device follow these steps:

  • Open the settings app
  • Tap the iCloud® Subscription at the top of the screen
  • Tap 'Subscriptions' (this may take a few seconds to load)
  • Tap the subscription you wish to manage
  • Tap 'Cancel Subscription'
  • Alternatively, to manage your subscription you can review your subscriptions associated with your Apple® Account by clicking here.

    To manage your subscription you can review your subscriptions associated with your Google Account by clicking here.

    If you wish to cancel a subscription with us, you can do so by clicking here to access your account and navigating to the services menu.

    Please see below for an overview of the simple steps.

    Login

    Login to your account on our website.

    Dashboard

    On your dashboard click the drop down menu.

    Menu

    In the Menu select 'My Services'

    My Services

    Click 'Cancel Subscription' on your subscription.

    Verification

    As a security measure, we require you to verify your identity as the account holder before we make any changes to your billing preferences. To facilitate this process, we dispatch a verification code to the email address associated with your account.

    If you wish to cancel a subscription with us, you can do so by clicking here to access your account and navigating to the services menu.

    Please see below for an overview of the simple steps.

    Login

    Login to your account on our website.

    Dashboard

    On your dashboard click the drop down menu.

    Menu

    In the Menu select 'My Services'

    My Services

    Click 'Cancel Subscription' on your subscription.

    Verification

    As a security measure, we require you to verify your identity as the account holder before we make any changes to your billing preferences. To facilitate this process, we dispatch a verification code to the email address associated with your account.